Terms of Use.

PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING OUR SERVICES.

Last updated: September 8, 2025

These Terms of Use (the “Terms”) are a legally binding agreement between you and Say Adios LLC (“Adios,” “we,” “us,” or “our”) governing your access to and use of our website(s), communications (including SMS), and any related products and services that reference these Terms (collectively, the “Services”).

Company & Contact

Say Adios LLC

2900 N Quinlan Park Rd, Ste 240 PMB 5017

Austin, TX 78732-6085, USA

Phone: (512) 920-0405

Email: support@sayadios.com

By accessing or using the Services, creating an account, booking a pickup, or completing a purchase, you agree to these Terms and to our Privacy Policy (incorporated by reference) and our Seller Terms (if you participate in item resale/payouts). If you do not agree, do not use the Services.

1) What Adios Does (Overview)

Adios provides local pickup of items you no longer need and determines the best path for each item—resale, donation, recycling, or responsible disposal—with a focus on reuse within the Austin community. Some Services may involve payouts based on net resale proceeds (governed by the separate Seller Terms).

Service Area. We currently operate in and around Austin, Texas. We may limit, expand, or change service areas at any time.

Eligibility. You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Services.

2) Changes to the Services & to These Terms

We may update the Services, these Terms, our Privacy Policy, and other referenced policies at any time. Changes are effective upon posting the updated date above (and, at our discretion, additional notice such as email). Your continued use after changes means you accept the updates.

3) Accounts & Security

You may need an account to use some features. Keep your credentials confidential and ensure your information is accurate and current. You are responsible for all activities under your account. We may suspend or terminate accounts for violations or risk to the Services.

4) Booking, Pricing, Promotions, and Payments

Bookings & Plans. When you schedule a pickup or purchase a plan/add-on, you authorize us to charge your selected payment method for the displayed amounts, taxes, and any applicable fees (e.g., missed pickup or overweight fees if disclosed).

Payments. We use third-party processors (e.g., Stripe). You agree to their terms and understand we do not store full card data. Charges may appear as Say Adios LLC or our processor’s descriptor.

Coupons & No-Cost Orders. Promo codes may reduce charges, including to $0 (a “no-cost order”). A no-cost order still creates a booking/order and is subject to these Terms. No-cost orders typically do not generate a payment receipt since no payment is processed.

Price Changes. We may change plan prices, fees, and promotions at any time (changes don’t affect already-paid orders unless otherwise stated).

Cancellations/Rescheduling. You may cancel or reschedule as permitted in the scheduling flow or your confirmation. We may charge a missed-pickup or late-cancellation fee where disclosed. If we cancel due to weather, safety, or capacity, we will offer a reschedule.

Refunds. Refund eligibility (if any) depends on plan type and timing and will be stated in checkout or order confirmations. Coupons/credits are generally not refundable or redeemable for cash unless required by law.

5) Items We Accept; Your Obligations

Adios Bag & Weight. Unless stated otherwise, each Adios Bag should not exceed ~50 lbs. We may refuse unsafe, overweight, or damaged containers.

Prohibited Items. You agree not to include hazardous materials (e.g., chemicals, fuels, batteries unless specifically allowed), weapons, perishable/biomedical waste, illegal items, or anything prohibited by law or our published acceptance list (which we may update).

Electronics & Data. If you provide devices with storage (e.g., phones, laptops), you must back up and factory-reset/wipe data before pickup. We are not responsible for personal data remaining on devices.

Packaging & Access. You must pack items securely and provide safe, lawful access for pickup (including any required building or gate codes). We may refuse or postpone pickup if conditions are unsafe or unlawful.

6) Title, Custody & Item Routing

Transfer of Custody/Title. Upon pickup, you transfer custody of items to Adios. Unless otherwise agreed in writing, title to items transfers to Adios upon pickup (or upon acceptance at our facility). After title transfer, Adios may resell, donate, recycle, or dispose of items at our sole discretion.

No Return Obligation. We generally do not return items once collected, except where required by law or agreed in writing (fees may apply).

Donation Receipts. When feasible, we may provide a donation acknowledgment from partner organizations; availability and timing vary and are not guaranteed.

7) Resale, Payouts, and Seller Terms

If you are eligible for payouts tied to net resale proceeds, the Seller Terms (separate, incorporated by reference) govern acceptance criteria, pricing, fees, net calculations, split/percentages (e.g., 50/50 share), payment methods, minimum thresholds, timing, and abandoned balances. In any conflict between these Terms and the Seller Terms for resale/payout issues, the Seller Terms control.

8) Communications; SMS Program; E-Sign

Transactional & Service Communications. You consent to receive order, pickup, and service communications via email, phone, and SMS/MMS.

Marketing SMS (Opt-In). If you opt in, you agree to receive marketing texts at the number you provide. Message frequency varies. Message & data rates may apply. Reply STOP to opt out; HELP for help. Consent is not a condition of purchase. For support, email support@sayadios.com or call (512) 920-0405.

Electronic Records. You consent to electronic signatures, notices, and records. Keep your contact info up to date to receive important communications.

9) Acceptable Use

You agree not to: (a) violate laws; (b) interfere with the Services; (c) misuse data or infringe IP; (d) upload harmful code; (e) attempt to bypass access controls; (f) use automated scraping or data mining except as allowed by robots.txt or our written consent; or (g) use the Services in a way that harms Adios or others.

10) Content & Intellectual Property

Our IP. The Services, including text, software, images, logos, and other materials, are owned by or licensed to Adios and protected by IP laws. We grant you a limited, revocable, non-transferable license to access and use the Services for personal or internal business purposes, subject to these Terms.

Your Submissions/Reviews. If you submit reviews, suggestions, images, or other content, you grant Adios a worldwide, royalty-free, perpetual, irrevocable license to use, host, reproduce, modify, publish, display, and create derivative works for any lawful purpose, subject to our Privacy Policy.

Third-Party Tools/Links. The Services may link to third-party sites or use third-party tools (e.g., payment processors, SMS providers). We are not responsible for third-party content, products, or practices.

11) Privacy

Our Privacy Policy explains how we collect, use, and share information (including for payments and SMS). By using the Services, you consent to our data practices. The Services are operated in the United States.

12) Service Management

We may monitor, moderate, remove, or restrict content or access to protect the Services and comply with law. We can change or discontinue any feature at any time.

13) Disclaimers

THE SERVICES AND ANY PICKUP, HANDLING, RESALE, DONATION, RECYCLING, OR DISPOSAL ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, ADIOS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT UNINTERRUPTED OR ERROR-FREE OPERATION, OR THAT EVERY ITEM WILL QUALIFY FOR RESALE OR DONATION OR GENERATE A PAYOUT OR RECEIPT.

14) Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, ADIOS, ITS OWNERS, OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES (INCLUDING LOST PROFITS, REPUTATION, OR DATA), EVEN IF ADVISED OF THE POSSIBILITY. TO THE EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES WILL NOT EXCEED THE AMOUNT YOU PAID TO ADIOS IN THE SIX (6) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM (OR $100 IF YOU PAID NOTHING).

Some jurisdictions do not allow certain limitations; in such cases, the above limits apply to the maximum extent permitted.

15) Indemnification

You agree to defend, indemnify, and hold harmless Adios and its affiliates, owners, officers, employees, and agents from any claims, damages, liabilities, losses, and expenses (including reasonable attorneys’ fees) arising from: (a) your use of the Services; (b) your items (including prohibited/hazardous items or data left on devices); (c) your breach of these Terms, Seller Terms, or law; or (d) your infringement or violation of third-party rights.

16) Term; Suspension; Termination

These Terms apply while you use the Services. We may suspend or terminate access at any time for any reason, including suspected violations or risk. Upon termination, your license ends and certain provisions survive (including ownership, disclaimers, limits of liability, indemnity, and dispute resolution).

17) Governing Law; Venue

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-laws rules. Subject to the Arbitration section below, the exclusive venue for any permitted court action is state or federal courts located in Travis County, Texas, and you consent to jurisdiction there.

18) Dispute Resolution & Arbitration; Class Waiver

Informal Resolution. Before filing a claim, you and Adios agree to try to resolve it informally for 30 days after written notice (email to support@sayadios.com with subject “Dispute Notice” including your name, contact info, and a description of the dispute).

Arbitration. If not resolved, any dispute, claim, or controversy arising out of or relating to these Terms or the Services will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial or Consumer Rules, as applicable, before a single arbitrator. You and Adios waive the right to a jury trial. The arbitration may be conducted by telephone/video or in Travis County, Texas, unless the arbitrator requires otherwise. The Federal Arbitration Act governs interpretation and enforcement of this section.

Class/Representative Actions Waiver. Disputes will be arbitrated only on an individual basis and not as a class, consolidated, or representative action. The arbitrator may award relief only for the individual party.

Small Claims & IP. Either party may bring an individual claim in small-claims court within its jurisdiction or seek injunctions to protect IP or trade secrets in court.

Limitations Period. To the maximum extent permitted by law, any claim must be filed within one (1) year after it arose; otherwise, it is permanently barred.

If any part of this section is found unenforceable, it will be severed, and the remainder enforced to the fullest extent allowed.

19) California Notices

California users may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 1625 North Market Blvd., Suite N-112, Sacramento, CA 95834, (800) 952-5210.

20) Miscellaneous

Entire Agreement. These Terms, our Privacy Policy, Seller Terms (if applicable), and any order or confirmation constitute the entire agreement between you and Adios.

Assignment. We may assign these Terms; you may not assign without our consent.

Severability; Waiver. If any term is unenforceable, the remainder remains in effect. Our failure to enforce a right is not a waiver.

Force Majeure. We are not liable for delays or failures due to events beyond our reasonable control (e.g., weather, strikes, outages).

Headings. Headings are for convenience only.

21) Contact Us

Questions about these Terms or the Services?